Pre Orders

What is a pre-order and why should i pre-order?

Popular products often sell out fast. When we release a new product, design, or color, you can pre-order it to make sure you don't miss out. This way, you can get your hands on your favourite style as soon as they arrive in our store.

By placing a pre-order, you are first in line to get it when we receive our next shipment of products. An item is as good as yours the moment we receive it and will be shipped to you the very same day we get it in stock.

How do place a pre-order?

You do this the same way you would order any other item. Simply click the "Pre-order now" button instead of the "add to cart" button on the product page. Then, head over to the check out page (as soon as you're done shopping) and finish your order. As soon as payment is confirmed, the item you have pre-ordered is yours as soon we get it.

When will my pre-order be sent out to me?

Pre-orders could take anywhere from 1-3 weeks. You will be notified by e-mail about your expected delivery date as soon as we know from our manufacturer or the shipment company. We will ship the item the same day we receive it in our warehouse.

If there are any delays, we will get in touch with you as soon as possible to discuss your options.

How do i make a change to my pre-order after it has been placed?

If you need to make any changes to a pre-order after you have paid, or you decide to cancel, please inform us as soon as possible. Send an e-mail to customercare@casiana.fashion